If you encounter a specific problem upon receipt of your pair of sandals, we recommend that you contact us beforehand to find the most appropriate solution. However, here are your different options depending on the circumstances:
- If you don't like the colour/the model or change your mind and want to return something to us, please send it to the below address:
LA MARINE SANDALES
5 RUE DU PRE DU BOIS
Returns are at your own cost. You are free to choose any retunrs available in your location.
Here's some tips on getting your item back to us:
- Package the items in their original parcel bag, or in secure postage wrapping so they don't get damaged in transit.
- Don't forget to include your invoice ( we sent it with your order).
Exchanges are not available outside of France, if you require a different size/colour, etc, you will need to place a new order for this.
- If any of our products have become faulty or we made a mistake, we'd like to help you resolve the problem as quickly as possible so please contact us.
Article 7 of the General Terms of Sale: reminder concerning the statutory cooling-off period,
You have a cooling-off period of fourteen (14) clear days as from the date of your order to cancel your purchase.
You must imperatively inform us before exercising your right of withdrawal, via the "Contact" section of the website.
You should return the parcel to La Marine, 8 bis rue du Pré du Bois – 35000 RENNES (France) at your cost and liability, new (in its original packaging, with all of its accompanying items and accessories, unworn and unwashed).
La Marine will then issue a refund for the ordered products for the sum shown on the order form within the 14 days following receipt of the products. La Marine will only issue a refund for the return carriage costs if the returned product is affected by a production defect, which La Marine alone reserves the right to judge. The original invoice is required for returns. If these conditions are not met, no refund may be issued.